Return Policy

At Tora Chai, we value your satisfaction and strive to ensure a delightful chai experience. In the event that you are unsatisfied with your purchase for any reason, please contact our dedicated customer support team at support@torachai.com and provide your order details along with a brief explanation of the reason for refund. Refunds will be processed within 7-12 business days.

We kindly ask for your understanding that taste preferences are subjective, and refunds cannot be provided based on personal taste preferences. Considering the perishable nature of chai, we are unable to accept returns for hygiene reasons. However, if you encounter a spoiled or damaged product upon delivery, please provide us with a photograph of the damage and we will gladly replace it for you within 7 days of delivery. For any inquiries or assistance, our friendly support team is ready to assist you.